All privacy related information in one convenient location.
Autonomy uses your personal data to create the best mobility experience. Learn more about what data we collect, how we use your data, and the privacy rights you have, below.
Thank you for choosing Autonomy!
We are committed to keeping the privacy of the information you submit to access our services. When you use the Autonomy mobile application ("App") and our websites, products, or services (collectively, the "Services"), you trust us with your information. We want you to have the best possible experience while using our services while we respect your privacy and the confidential nature of the information that we gather during the course of our relationship with you.
2. Data We Collect.
We collect information from you in a variety of ways. The three ways we collect personal or nonpersonal information from you are listed below. More information can be found under Section 3: How We Collect Data.
- Personal Information you provide us with
- Information we collect from from you by using our services
- Information our third party services provide
"Personal information" is defined as any information that you may provide to us that can be used to identify you individually, including, but not limited to, contact information, home address, fax numbers, driver license number, state identification card number, bank account number, credit card or debit card number, passport number, alien registration number, location data, as well as any company account number that we assign to you.
You can use certain Services to obtain certain information without revealing any personally identifiable information. During these types of visits, we may collect, analyze, or share such information on an anonymized basis. We use this information to generate statistics and measure the activity of our Services in order to improve the usefulness of the Services and the customer experience.
3. How We Collect Data.
Provided by You.When you use our Services, we collect personal information that you provide as part of account creation, via forms, applications, surveys, and other online fields during your usage of the Services. We also collect information from third party vendors using information you provide to us. This information may include, but is not limited to, your name, postal or email address, Social Security number, and mobile telephone number(s).
Information Collected Passively. We may passively collect information such as browser data, ISP, operating system, access date/time stamp, and clickstream data. We use this information to improve our Services.
We adhere to the Digital Advertising Alliance’s ("DAA") Self-Regulatory Principles. We may partner with third party companies that collect web viewing data from our Services as well as from other non-affiliated websites and mobile apps over time in order to determine preferences and to deliver more relevant advertising to your browser or device, as well as browsers and devices associated with you. This type of advertising is known as interest-based advertising. For example, we use Facebook Pixel and related Facebook business tools that may allow third parties, including Facebook, to use Tracking Technologies to collect or receive information from our Services and use that information to provide measurement services and target ads. To learn more about this type of advertising for your browser, and your choices about it for companies that participate in the Digital Advertising Alliance’s ("DAA") WebChoices tool, you can visit www.aboutads.info/choices. To learn about your choices about this activity on your mobile device for companies that participate in the DAA’s AppChoices you can download the appropriate version of the app from www.youradchoices.com/appchoices. When you exercise choice through these tools, data will no longer be collected from that browser or device for interest-based advertising, and data collected from associated browsers or devices will not be used on the browser or device for interest-based advertising on the browser or device where choice was exercised. Opting out of interest-based advertising will not opt you out of all advertising, but rather only interest-based advertising from us or our agents or representatives.
4. How We Use Data About You.
- Provide, operate, and improve our Services
- Verify your identity or authenticate information that you provide, including during account creation and password reset processes
- Provide you personalized Services
- Provide customer support and service your account
- Send you service, support, and administrative messages, reminders, notices, updates, security alerts, and information requested by you at any telephone number, by placing a voice call or through text (SMS) or email messaging
- Comply with applicable legal requirements and protect the legal rights of us, our users and other third parties;
- Process transactions and send notices about your transactions
- Send your requests for reviews, personalize or customize your user experience
- For fraud detection and prevention, and for any purpose you authorize at the time of collection
- Administer referral programs, rewards, surveys, contests, or other promotional activities or sponsored events in which you participate
- Related marketing communications as permitted by law
5. How We Share Your Information.
We may share your information with third parties to provide the Services you have requested. This may include companies that assist us in processing transactions, identifying fraud, determining eligibility, preparing and mailing notices and statements, performing marketing services for us, or financial service providers.
We may share your information in certain limited cases: for example, in the event of a potential or actual merger, asset sale, financing, corporate divestiture, reorganization or acquisition involving our business, including any transfer made as part of insolvency or bankruptcy proceedings. We may also share information about you with our affiliates and with nonaffiliates for analysis, market research and marketing purposes as allowed by law. We may disclose information about you as required or permitted by law, such as to comply with a subpoena, respond to inquiries from government authorities, or defend legal actions.
Additional Service Provider Disclosures
- Our App is connected to Zendrive and, only upon activation of an Autonomy subscription, Zendrive starts collecting data. For more information on how Zendrive collects, uses, stores, and handles your data, please visit www.zendrive.com/privacy-policy.
6. Keeping Your Data Secure.
Protecting the confidentiality and security of your personal information is important to us. We maintain safeguards that comply with applicable federal and state standards. We restrict access to the personal information obtained via our App or website to only those employees, agents, and contractors who need it to do their jobs. If you choose to complete and submit a request for a vehicle with us, or to access your account through our App, your personally identifiable information will be transmitted via a secure method. We also require our service providers with whom we contract to protect customer information, and to use the information they collect or receive for the sole purpose of providing the services they provide for us. Please note, however, that no data transmission over the Internet or other network can be guaranteed to be 100% secure. It is your responsibility to keep your mobile phone and email accounts that are used to access your account information secure and safe. We will retain your information as needed for the purposes of servicing your relationships with us, if any, and for internal analysis in compliance with applicable laws and regulations.
7. Data Retention.
At Autonomy we keep your information as long as required by law or as necessary to provide you with our Services. When we no longer have a business need to process your personal information or legal requirement to retain such information, we will either delete or anonymize it per your request. If this is not possible then we will securely store your personal information and isolate it from any further processing until deletion is possible.
8. Third Party Links.
9. Children's Privacy
Our Services are not directed to individuals under the age of 18 and we do not knowingly collect personal information from individuals under the age of 18. If you believe that we have personal information about a child, please notify us or that we may delete the information.
10. Changes To This Policy.
11. How To Contact Us.
If you have any questions, please contact us at firstname.lastname@example.org.
Last Updated: December 13, 2021