Excess Wear and Tear Guidelines

Updated 03/11/2022

OVERVIEW

Let’s face it, cars don’t always age gracefully. But after you recover from the heartbreak of your first shopping cart door-ding, life goes on. And so does your subscription.

At Autonomy, we’re not putting you and your vehicle under the microscope when you return it. We take a more measured approach. Normal wear and tear includes minor scratches, dents, and the occasional fast food stain. Excess wear and tear is the more dramatic stuff, including broken glass, dents and scratches bigger than your driver’s license, and that hole in your upholstery shaped remarkably like a furniture leg.

Excess Mileage

Your Autonomy subscription includes 12,000 miles per year or roughly 1,000 miles per month. So if you subscribe to a car for 3 months, your mileage allowance is 3,000 miles. Anything beyond that will cost $0.25 per mile.

Excess Wear And Tear

Listed below are potentially chargeable items if they were not pre-existing. To determine if they were present at subscription delivery, we’ll compare your original inspection photos to the vehicle at turn-in.

Scratches

Any scratch longer than a credit card or greater than ¼” in thickness in which the paint has been removed and the underlying panel is exposed

Dings

A dent larger than a credit card
4 or more dings per panel (any size)
Four or more damaged panels are chargeable (regardless of number of dings).

Paint

Any paint damage where the underlying panel is exposed or where excessive clear coat etching has occurred
Any touch-up paint made on the vehicle by the customer will be considered unrepaired damage.

Windshield/Glass/Lights/Mirrors

Any windshield damage which requires replacement or repair
Damaged, broken or non-factory tinted glass
Bent, broken or missing lights, turn signals, mirrors or lamps

Structural / Unibody / Frame

Any unrepaired Frame/Structural/Unibody damage

Interior/Seating

Any interior burns, holes, stains or tears.
Seat cushions, upholstery, carpets and missing or severely damaged floor mats

Tires & Wheels

Customer installed tires or wheels
Missing or damaged wheel covers
Wheel gouges greater than 1"

Amenities & Features

Missing keys/remotes
Missing parts or accessories (shifter knobs, head rests, tonneau/cargo cover, charger, charging adapter,etc.)
Inoperative, malfunctioning or broken parts or equipment due to neglect

Additional Damage

You may also be responsible for the following:

Damage due to lack of routine maintenance
Biohazard damage (mold, water damage, etc.)
Smell (smoking, spoiled food, pets, etc.)
Damaged or inoperable components due to unauthorized modifications made to the vehicle

Final Inspection

At vehicle turn-in, a final inspection will be conducted on the vehicle. Any excess damages will be reviewed by Autonomy and you will be notified of damages within 10 days of returning the vehicle. Thereafter, any damage related charges will be applied to your account and will be included in your final invoice.